Questions? Click here

Mortgage Financial Assistance Resource Center

Experiencing financial difficulties is never easy. If you need financial assistance with your E-Central Home Loan, we're here to help. We offer the following options for Members who are currently experiencing hardship and require assistance:

  • Repayment Plan - A revised schedule of payments to help catch up on past-due amounts.
  • Loan Modification - A change to the terms of your loan making it more affordable.
  • Deed-in-Lieu - for Members who cannot sell the home and have mitigating circumstances.
  • Foreclosure - for Members who cannot afford to live in their house and would like assistance.

If you have questions or need further assistance, please contact Special Accounts at 800.400.6384.
To get started, simply complete the Borrower Assistance Form and submit the package to us at 990 S. Fair Oaks Ave., Pasadena, CA 91105.

Additional Resources

  • HUD - The U.S. Department of Housing and Urban Development has a wealth of resources available to help homeowners.
    You can contact them at 800.569.4287 or visit www.hud.gov.